To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Bo Wright, 05/14/2021
In Bismarck on a Monday in April 2021 returning home to western ND. Our van began to sputter as we prepared to leave Sam's Club. I immediately began to look for an auto repair shop close to Sam's. Auto Therapy reviews were great and close to Sam's, I called Tim the owner, he said bring it in and I will take a look at it. This guy was amazing! He knew we were stranded - put the car on the lift - diagnosed the problem and proceeded to look for parts. We had to go home, so we had to rent a car to get home. Not only did he get the van scheduled to be fixed asap, he said he had to go to Williston on Saturday and would drive the car back to us in Watford. This guy is the real deal - knowledgeable, honest and a has a great shop and staff. I have never in my long life had such an amazing experience with any business.
There are not enough words to express my gratitude Tim Geloff with Auto Therapy!